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1300 300 654

Terms & Conditions

Before placing an order with Billiard Shop, you should read the terms and conditions in full. In placing an order you are agreeing to be bound by these terms and conditions. Users of this system must be of 18 years of age.

Billiard Shop take great care in presenting the products on the website as accurately as possible however, the images you see will depend on your monitor’s display and colour capabilities. Billiard Shop therefore are unable to guarantee that the product images are a 100% accurate representation of the actual merchandise.

Upon completion of the Check Out process an email will be dispatched to a Billiard Shop representative. Please ensure that all contact details are correct pre-checkout. Billiard Shop allows you to process your credit card payment online.  Billiard Shop also allow you to process your payment offline.  In this event, a Billiard Shop representative will be in contact with you.

Non-acceptance of an order may be a result of one of the following:
• The product you ordered being out of stock – see Product Availability
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Failure to meet the eligibility to order criteria set out in the Terms and Conditions

In the event that you should you not receive confirmation of your order, please call within 2 business days on the toll free number on 1300 300 654.

If you wish to cancel your order, please email a cancellation to or phone a Billiard Shop representative on the toll free number, 1300 300 654. Orders that have already been dispatched may be cancelled at customers expense.

All pricing on website includes GST and shipping. Additional charges may apply for delivery insurance. Billiard Shop take great care in ensuring all product prices are up to date however due the nature of the website, prices may be incorrect. Please email if you notice any discrepancies in pricing.

In the event that Billiard Shop product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed as incorrect price. We reserve the right to refuse or cancel any such orders whether or not order has been confirmed and your credit card charged. If you are credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card in the amount of the incorrect price.

Payment Methods
Billiard Shop accept accept online credit card details on the website. This information is transmitted security using SSL technology to encrypt sensitive data.  Your credit card information is not retained by us and is removed from our systems once the payment has been processed.  Should you wish to process your payment offline, a Billiard Shop representative will be in contact with you via phone or email at the earliest convenience to safely process you payment.

The following payment options are available upon phone call with Billiard Shop Representative
• Credit Card
• Cheque (please note that cheques 3 business days to clear upon receival)

Product Availability
Billiard Shop take great care in ensuring all product stock levels up to date. Once an item is out of stock, it will be marked out of stock on the website at the earliest opportunity. If an order is processed before the item is marked out of stock, a Billiard Shop representative will be in contact with you to offer product solutions.

Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times. Billiard Shop will only collect Personal Information where the information is necessary to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified. All personal details supplied to Billiard Shop will remain confidential unless it is necessary to complete the order. We will make use of “cookies” to collect information automatically. However, their use will not damage your system. Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes. In the event that any of the information you have provided to us about yourself changes, you may amend the same on our web site or send the amendments to us by email at

Except as set out above and in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold Billiard Shop, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Billiard Shop services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

The website is controlled and operated in Australia. These Terms and Conditions and all matters connected with any order you place in our website are governed by Australian law and you agree to submit to the exclusive jurisdiction of the Australian courts in relation to all matters connected with or arising out of the website or any order you place on the website.

Your indication that you have read and accepted these Terms and Conditions shall be sufficient confirmation by yourself that you have accepted the jurisdiction of the Courts of Australia in relation to any contract between you and ourselves.

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.